What are the responsibilities of the Strata Manager?

Duties include but are not limited to:

  • Arranging services and contracts for the Strata Corporation including landscaping insurance, janitorial, maintenance, etc.
  • Collecting strata fees and paying the Strata Corporation bills
  • Keeping Strata Corporation records as per The Strata Property Act
  • Preparing documents on behalf of the strata corporation such as “Information Certificates” (Form B) and “Certificates of Payment” (Form F)
  • Attending and offering guidance at Strata Corporation meetings, including Council, Annual, and Special General Meetings
  • Preparing and distributing the minutes of all meetings to The Owners
  • Advising The Strata Council in regards to The Strata Property Act, Residential Tenancy Act, and bylaws and rules in regards to particular situations
  • Preparing budgets and financial statements

Please refer to “Our Services” for more details on the services we provide

What is the function of the Strata Council?

In most cases, strata council members are volunteers of their strata corporation. The Council is the executive body of the Strata Corporation, and is responsible for performing and managing all of the duties of the Corporation, which takes a lot of time, expertise, and responsibility. Luckily, the Strata Property Act also allows you to delegate those responsibilities to a Strata Management Company, so you can spend more time doing the things you love, and let us do the things we love, which is managing Strata Corporations.

What do my strata fees pay for?

It is common to feel as though you aren’t getting a lot in return for the high price of strata fees that you pay.

At your Annual General Meeting, the operating budget for the year is approved, which dictates where your money is spend. Under the Strata Property Act, all owners must pay strata fees, which are distributed to both the operating fund and the contingency reserve fund. Money in the operating fund will pay for numerous bills, including heat, hot water, landscaping, snow removal, garbage removal, insurance and strata management fees. When you have Metropolitan as your Strata Management Company, you will see the value in our services, especially in relation to the competitive prices that we charge.

The Contingency Reserve Fund is used to pay for major maintenance and repairs that occur less than once per year and would include such items as a new roof, or new carpets.

How do I pay my strata fees?

For your convenience, we offer numerous methods of payment for your strata fees

  • Pre-authorized payment, whereby strata fees are directly withdrawn from your bank account on a monthly basis
  • Post dated cheques delivered or mailed to our conveniently located office
  • Pay monthly at our office by cash or cheque
  • Pay with your Visa/MasterCard or debit card with RentMoola

What do I do in the event of a water leak or other emergency?

Immediately contact a council member or your strata manager. After business hours call our 24/7 emergency number that was provided to you by your strata council

I’m interested in making Metropolitan my dedicated Strata Manager, how do I terminate my existing management contract

Refer to your current management contract and refer to the termination clause specific to your Strata Corporation.

Section 39 of The Strata Property Act states:

(1) A contract entered into by or on behalf of the strata corporation for the provision of strata management services to the strata corporation may be cancelled, without liability or penalty, despite any provision of the contract to the contrary,

(a) by the strata corporation on 2 months’ notice if the cancellation is first approved by a resolution passed by a 3/4 vote at an annual or special general meeting, or

(b) by the other party to the contract on 2 months’ notice.

(2) The strata corporation does not need any prior approval to cancel the contract in accordance with its terms or to refuse to renew the contract when it expires